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Your questions answered

Frequently Asked Questions

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    • With the recent surge in orders and our fulfillment center teammates are working day and night to make sure your order goes out as fast as possible. As always, we’ll email you with delivery or tracking information, so you’ll know exactly when to expect your order.

      Due to high demand, you may see that certain items will have a limit as to how many you can order at a time. This helps make sure that as many of our customers as possible have access to these limited availability items. You may see this as a “max quantity” in your cart. 

      Items like wipes, disinfectants, paper goods, and hand sanitizer are in high demand and have been immediately selling out as soon as we re-stock. Our team is working tirelessly with new and existing suppliers to replenish the products you need as quickly as possible. The manufacturers of these products are seeing unprecedented demand and are receiving product requests from all retailers, in addition to Boxed.  Please check back with us frequently, as we continue to update the inventory in our systems throughout the day.

      Express delivery slots are very limited. If there is no availability, we encourage you to try again the next day. While we are trying our best to fulfill orders, some items may be out of stock. Our shopper will contact you if replacements are available. Additionally, we are pausing our Bag Return Program for the time being.

      This means your groceries will be left on your doorstep instead of doing hand-to-hand delivery. Our shoppers will text/call to let you know when they are dropping off your bags.  As additional precautions, we have also provided members of our Express Team with disinfecting cleaning supplies, gloves and sanitizers, and advised them on best practices concerning hygiene and frequent sanitization.

      We have increased the hours and amount of full-time staff whose sole responsibility is sanitization. All common areas of our fulfillment centers are cleaned with commercial-grade disinfectants. We also are providing cleaning supplies, disinfectants, hand sanitizer and easily-accessible hand-washing stations to our staff so they can maintain personal hygiene and clean work areas before, during and at the end of shifts.  There is ongoing training in regards to updated best practices from the Centers for Disease Control and Prevention (CDC), National Institutes of Health (NIH) and state and local public health offices, including personal hygiene, workspace sanitation, and social distancing.

      Public health experts’ knowledge of the COVID-19 novel coronavirus is increasing everyday. The ability of COVID-19 to live on surfaces and remain an active communicable virus is a developing area of knowledge in the public health community, but public health experts estimate that the virus can live on cardboard for 24 hours or more, and non-porous surfaces for 72 hours or more. Public health experts advise that you wash your hands thoroughly after receiving and unpacking packages, and that any surfaces and packaging within the shipment be sanitized with soap and water and/or disinfecting wipes or other cleaning agents to reduce the risk of transmission.

      Employees and other individuals working in our fulfillment centers who appear to have symptoms commonly associated with COVID-19 will immediately be separated from others and sent home with pay. Our response will depend on a number of factors, including but not limited to the affected individual’s role at Boxed, where he or she works in our fulfillment center, with whom he or she works, the information that we learn concerning the individual’s suspected or confirmed condition, as well as his or her work schedule over the prior 14-days. Our Crisis Response Team meets daily and continues to develop our action plan in the event of a suspected or confirmed case of COVID-19.

    • At Boxed, you can enjoy the benefits of wholesale shopping without the annual membership fees.

      For access to FREE shipping on all orders above $19.98, 2% Cash Rewards, and exclusive perks, check out Boxed Up.

      We strive to ship out orders within one to three business days. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

       

      We ship everywhere in the contiguous United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses. Since we deliver bulk (and joy!), our boxes are too big to qualify.

      Absolutely! Office managers love Boxed for our convenience, bulk selection, low prices and great service. To learn more, please check out www.boxed.com/business or contact business@boxed.com with any inquiries.

      Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider and we hold a PCI DSS Merchant Compliance Certificate.

      Unfortunately, we cannot accept EBT at this time.

    • We ship with multiple carriers depending on your location. Our carriers deliver Monday through Friday.  Certain deliveries may require a signature and this determination is at the sole discretion of the carrier's driver. Due to the size of our bulk items, large orders may arrive in multiple boxes.

      We ship everywhere in the contiguous United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses. Since we deliver bulk (and joy!) our boxes are too big to qualify.

      We strive to ship out orders within one to three business days. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

       

    • 1. Find all available coupons on the deals page under “Coupons For You”: https://www.boxed.com/m/deals

       

      2. Click on “View Details” to see each coupon’s details including the offer and eligibility.

       

      3. You must hit the “Clip the Coupon” button to receive the discount. 

       

      4. Follow the instructions on the coupon. Make sure to add the minimum purchase quantity on the specified items.

      As long as you clipped a coupon and followed the coupon details including the offering and eligible items, the coupon would be applied at checkout listed under "coupon savings". You can also find it in your confirmation email.

      We do apologize, but we are unable to apply the coupon once an order has already been placed. Please note that in order to receive the discount from a coupon, you must first clip the coupon. From there, the order must follow the instructions on the coupon including adding the specified items to your order and the correct quantity. Once you meet the coupon requirements, you will see the coupon applied in your cart under the item. It will say "coupon applied". You will also see your coupon savings at checkout listed under "coupon savings". 

      When you are ready to check out, click the "Have a promo code/gift card?" link. Enter your promo code in the field and click apply.

      Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email Team Boxed at support@boxed.com.

      Email support@boxed.com with your order number and promo code. We can look into it for you.

      Go to My Account > Order History. Tracking information and delivery details are also included in your shipping confirmation email.

      Please email support@boxed.com with the order number. We will try our best to help before the order ships out.

      We are very sorry for the inconvenience. Please email us at support@boxed.com with a photo of the damaged or incorrect item. 

      To avoid potential risks of contamination during the Covid-19 pandemic, we are not accepting returns at this time. This temporary change is in place until further notice.

      Please email support@boxed.com with your order number and desired changes. In most cases, we can make shipping address adjustments, but in all cases, we will try our best to help.

    • You can manage your payment method, shipping addresses, email preferences and password under My Account. To edit your email address, please email support@boxed.com.

      Go to My Account > Setting > Change Password.

      If you have joined Boxed Up, you will receive 2% Cash Rewards on the total price of your order, every time you shop Boxed. The more you spend, the more you earn! Learn more about Boxed Up here

      Head to My Account > Order History. You can also see your Cash Rewards in the 'Apply Cash Rewards' section of the Checkout page.

      On the Checkout page, locate the 'Apply Cash Rewards' section. If you have at least $0.01 in Cash Rewards available, click 'Apply'.

      Go to My Account > Settings. If you have an available credit balance, it will be displayed at the top of the page below your email address. You can also go directly to your Account Settings by clicking here. These credits will automatically be applied at Checkout.

      Any available credit will apply automatically to your next order.

    • Boxed Up gives customers access to free shipping on all orders over $19.98, 2% Cash Rewards and exclusive perks. 

      You can join Boxed Up here

      You can join Boxed Up for $49 (plus applicable taxes) for your first year using a valid credit card or debit card as your payment method. 

      Boxed Up gives customers access to free shipping on all orders over $19.98, 2% Cash Rewards and exclusive perks. 

      For Boxed Up customers, all orders above $19.98 qualify for free shipping.

      Unfortunately, we do not have Boxed Up for businesses at this time.

      Sure thing. You can cancel Boxed Up at any time by emailing us at support@boxed.com. Please note that once we cancel, you will still enjoy your perks for the remainder of your one-year period. Payments incurred will not be refunded. Please note that once a trial is canceled, you will no longer have access to the Boxed Up perks. 

      Boxed Up perks include special discounts, promotions, giveaways, gifts with purchase, and experiences exclusively available to Boxed Up customers.

      If you have joined Boxed Up, you will receive 2% Cash Rewards on the total price of your order, every time you shop Boxed. The more you spend, the more you earn! Your Cash Rewards will be added to your account when your order ships. To view your Cash Rewards balance, head to My Account > Boxed Up Settings. You can also see your Cash Rewards in the 'Apply Cash Rewards' section of the Checkout page.

    • AutoSave Subscription lets you schedule regular deliveries so you never run out of your essentials. Shop a selection of eligible products, choose a delivery schedule that works for you, and save 5% on every order.

      Visit boxed.com/subscriptions to see eligible items. Select items to add to AutoSave Subscription, choose your preferred delivery frequency and proceed to checkout. Boxed minimum order of $19.98 applies.

      Yep! There’s no extra cost to use AutoSave. Cancel anytime.

      Shipping is always free for Boxed Up. Otherwise, regular shipping fees apply.

      When you sign up for AutoSave Subscription for the first time, you’ll save 10%. Then, 5% on all future AutoSave orders.

      You will be notified by email 5 days before your next scheduled AutoSave order. You’ll get another email when your order is processed and one more when your order ships that includes your tracking number and estimated arrival date.

      Of course! You have until 4 days before your scheduled AutoSave order is processed to skip. Visit boxed.com/account/subscriptions to manage your AutoSave subscription.

      But of course! You can add, remove, and edit items and quantity at anytime. Boxed minimum order of $19.98 still applies. Visit boxed.com/account/subscriptions to manage your AutoSave Subscription

      Of course! You can update your frequency at anytime. Visit boxed.com/account/subscriptions to manage your AutoSave Subscription. 

      You can cancel anytime by visiting: boxed.com/account/subscriptions.

      You can use promo codes, Cash Rewards and credit on your first AutoSave order. You’ll see these options available on the subscription checkout page. Unfortunately for now, promo codes and Cash Rewards cannot be applied to recurring orders.

      Coupons are not eligible on AutoSave orders.

      Product prices are subject to change, your subscription discount will always apply to the price of the item on the day your AutoSave order is processed. You will receive a reminder email 5 days before your next AutoSave order, which will include the most up-to-date prices for the items in your subscription.

    • Boxed Express delivers perishable products including fresh produce, frozen favorites, dairy, deli and special occasion items. All in bulk! Just look for products with a lightening bolt next to them. Your fresh groceries are hand-picked from local stores and delivered to your door by a friendly Boxed Shopper. Freshness guaranteed! Schedule a delivery time slot for your Express order according to your schedule. Learn more here.

      Simply enter your zipcode on our website or app. You'll see our Express product selection if you are located in an Express-eligible zipcode.

      During times when we're busier than usual, delivery times get booked very quickly. We recommend scheduling your delivery ahead of time as we accept orders up to 5 days in advance.

      No problem, we're happy to help! You can leave special instructions with your order (for example, leave with your doorman or on your porch). Simply fill out the 'Delivery Instructions' field at Checkout. Please keep in mind that we are not responsible for your order if you request to leave your order outside your home. If no one can help you receive your order or if there's no safe location to leave your order, we recommend that you reach out to support@boxed.com to reschedule your Express delivery.

      Please reach out to support@boxed.com as soon as possible. Tell us your desired time and date and we will do our best to reschedule the Express delivery for you.

      Express delivers fresh groceries on-demand, shopped at local stores by our friendly Boxed Shoppers. Sometimes stores can run out of items without notice. You will never get charged for out of stock items. Here’s how it works: when you place your order, a temporary authorization charge appears on your bank statement based on what you ordered. However, when the charge settles after your delivery, it will only reflect the total for items that were actually fulfilled. You can see which items were out of stock on your delivery confirmation email, and on the order details if you go to My Account > Order History.

      Please email support@boxed.com with your order number and request. We will try to help.

      Unfortunately, we are unable to accept returns for Express items at this time.

      Your Express items come in a reusable Boxed bag. You can keep the bag or return them to us to receive $1 credit for each bag returned. Simply give the bags to your shopper on your next Express delivery.

      Tipping is always optional and any amount is at your discretion. Our shoppers take care of orders from shopping to delivery to the door and you are welcome to tip to show your appreciation for your shopper's hard work and excellent service. You can tip through our app or website during the checkout process, or in cash at delivery.

    • Boxed Business combines the selection, convenience, and value you expect from Boxed, with cutting-edge features to help improve your operations.

      Consumer-like buying experience 

      - Make procurement easy, efficient, and reliable

      - Trusted business-relevant products delivered straight to your office

      - Fast delivery at competitive rates

      Solutions to power your business 

      - Multi-user accounts & group ordering 

      - Customizable procurement portals

      - Volume-based discounts (pallet and truckload) 

      Multiple payment options

      - Credit card & corporate purchasing cards

      - Invoicing (for qualified accounts)

      - ACH & wire transfer 

      Commitment to service

      - Best-in-class response times

      - Ability to source the products you need 

      - Tax exempt purchasing (for qualifying organizations)

      Just sign up by clicking on ‘Create Business Account’ at the top of this page! There are no order minimums associated with a business account. All orders over $79 qualify for free shipping. 

      Please email us your requirements at support@boxed.com. It usually takes 3 to 5 business days to return a completed Certificate of Insurance form.

      We strive to ship out orders within one to three business days. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

      Boxed delivers to the 48 contiguous states. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO, or DPO addresses.

      That's no problem. Boxed Orders are delivered by parcel delivery service providers such as UPS or Fedex. However, Boxed Express orders will require someone to receive them. Boxed Express items will be clearly marked while you are shopping and at checkout. If you are worried you may not be available, please support@boxed.com to reschedule your delivery.

       
      We have a team of dedicated shoppers and boxers who assemble your order with the care it deserves. If you ever have an issue please reach out to us at support@boxed.com and we will quickly make it right. 
       

      No! Boxed Business accounts can be set up for free!

      We offer discounted pricing for qualifying orders above $10,000. For more information, please visit Boxed Pallets or submit an inquiry to pallets@boxed.com.

      Once you created your Boxed Business account, you can send the following information to support@boxed.com:

      - Account Email:
      - First and Last Name:
      - Company Name:
      - Shipping Address:
      - FEIN or TIN or SSN:
      - Attach a copy of the Tax Exempt Certificate

      Keep in mind that you need to do this prior to placing an order. If you have placed any orders in the past, the tax exemption will not apply retroactively to your previous orders.

      Of course! Please reach out to  to speak with a Boxed Business representative.

      Yes! Please email support@boxed.com with your request.

      Yes! Please click here for more information and click here to apply. Or email support@boxed.com for more information and we'll reach out to you shortly.

      Yes! Click here to apply. Or email support@boxed.com for more information and we'll reach out to you shortly.

      Boxed Business accounts enable you to create multi-user accounts for various departments and locations within your organization. Ordering is a team effort and multi-user accounts can help you improve your business efficiency.

      Yes! Our favorite way to do this is to use group ordering. The main purchaser just sends a link out weekly to the team to pick their products and places the order after a day or two. However, there are so many other ways we can help you place your snack, breakroom, or office products order.

    • Setting up your Apruve account is easy. The first time you log you there will be a checklist for you to go through. 

      Log in to app.apruve.com. From there, the first time you log in to your account, you will have a checklist containing the following:

      - Add Business Information

      - Add Bank Account Information

      Once your application has been successfully submitted, you will receive an email letting you know that your submission has been received and is under review. You will receive another email when a decision has been made - that email will have steps on how to confirm your account.

      Typically 1-2 business days.

      For the majority of applications, credit approval is issued in one business day. You will receive an email from Apruve with your credit decision as well as the amount of credit your company has received. If further information is required to complete your application, an Apruve customer service representative will reach out and help you through any final requirements.

      If your application is declined, you unfortunately cannot purchase using Apruve. However, you may still order on Boxed using a credit card.

      If you believe the underwriter's decision is in error, Apruve is able to submit additional documentation to our underwriter for review. In these instances, please submit your organizations' last two years of audited financials and any interim financials for the current year. Contact support@apruve.com to submit your documentation for review.

      However, if Apruve is still unable to approve a line of credit for your company, your application will be rejected/declined. That means our underwriter has not been able to find enough data or has deemed the company not creditworthy. You would not be able to utilize a line of credit with Apruve through your merchant.

      No, typically Apruve doesn’t need any personal information.

      Apruve employs various processes to underwrite buyer accounts and issue credit limits. At this time, we do not collect information from the owner of the company with the intent to underwrite that person's personal credit history. We are looking at the health and wellness of the business as a whole.

      Apruve and our underwriting partners value your privacy. All your information is encrypted and stored securely. Please see the privacy policies of Apruve and our bank partner that are presented during the application process.

      Apruve’s banking partners determine your limit according to their credit policies, which may take into account factors such as your credit score and existing credit history you have with your supplier.

      Checking out online using your Apruve account is a simple, pay-free experience.

       
      1. Shop your customer site as you normally do. Fill your cart and proceed to the checkout.

      2. On the Boxed payments page, you will see a blue Apruve button or the Apruve logo. Click this button or select the radio button next to the Apruve logo.

      3. You will see a pop up appear on the site.

      4. Log in to your Apruve account with your username and password.

      5. You will see your credit limit and what you will have remaining after your purchase.

      6. Option to enter Purchase Order #

      7. Click to confirm you want to check out using your Apruve account.

      8. That's it!



      You will receive an email confirmation from Apruve with every checkout.

      If you are a buyer, you will not receive a copy of the invoice. 

      If you are an administrator or a payer on your purchasing team, you will receive a copy of your invoice as a PDF attached to your email.

       

      Login into app.apruve.com and click on "Add Members"

       

      Apruve’s app allows buyers to easily set up your purchasing team and designate whether each person is an admin, payer, or buyer. The 'admin' role gives full access to an individual to place new orders, pay outstanding invoices, and manage the settings of the Apruve account. Whereas the payer and buyer roles are only able to pay outstanding invoices or place new orders.

       

      - Login

      - Set up your team

      - Assign titles (admin, buyer, payer)

      - Make purchases with Apruve, pay invoices, manage account settings.

      You can pay invoices via ACH or paper check.

      Appropriate payment instructions are attached to each invoice and statement when they are sent. Information displayed includes:

      - Amount due

      - Due date

      - How to pay

      There are two primary ways to pay invoices. The payment types displayed will be dependent on how your supplier wants to receive payment.

      1. Pay online via ACH from your bank account

      - Click the link in the invoice or statement. You will be redirected to your Apruve account on www.apruve.com. You can also log in directly from the site.

      - You must have a bank account on file. Find out how to set up your bank account with us, here.

      - Find your invoice or statement and click the "Pay" button.

      - Your bank account will be automatically debited.

      2. Pay via paper check

      - Check instructions will be shown on your invoice or statement.

      - Verify the mailing address.

      - Add the unique code to your check as indicated in the instructions.

      Mark your invoice as "Paid by check" in your Apruve account on www.apruve.com.

      Apruve extends credit to almost any business type. This includes, but is not limited to:

       

      - Small businesses, partnership, proprietorships

      - Large, privately held companies

      - Public companies

      - Government municipalities

      - Schools

      - Hospitals, clinic and other healthcare related centers

    • Who doesn't love being rewarded? Receive 1% Cash Rewards on the total price of your order for every purchase. The more you spend, the more you earn!

      You can redeem your Cash Rewards at any time!

      To redeem your Cash Rewards, head to the Checkout page where you'll see the Cash Rewards section. If you have earned cash, click 'Apply' and that amount will be deducted off your order total. Easy!

      Yes, you can accumulate your Cash Rewards and redeem them on a future order.

      Head to "My Account" and "Cash Rewards". You can also see your Cash Rewards on the Checkout page.

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